Returns & Refunds

Last updated: 27 September 2026

We want you to be happy with your ZOLERIA purchase. Nothing on this page limits your statutory consumer rights.

Change-of-mind returns

For online purchases, you generally have 14 days from the day after you receive your goods to tell us that you want to cancel. You normally then have a further 14 days to send the goods back.

Returned goods should be unused and in their original condition and packaging, except for handling reasonably necessary to establish their nature, characteristics and functioning. Where permitted by law, a deduction may apply if goods have been handled beyond what is reasonably necessary.

Unless an item is faulty, not as described or otherwise covered by your statutory rights, you are normally responsible for the direct cost of returning an unwanted item.

Hygiene-related products

Because the ZOLERIA Sonic Facial Cleanser is a personal-use product, certain hygiene-related exceptions may apply where goods have been unsealed after delivery and cannot reasonably be returned for health or hygiene reasons. This does not affect your statutory rights concerning faulty, unsafe or misdescribed goods.

Faulty or incorrect items

If your item is faulty, damaged on arrival, incorrect or not as described, contact us as soon as possible. We will provide the remedy required by applicable UK consumer law.

Refunds

Where you validly cancel an online order, we will normally refund the purchase price and standard delivery charge, subject to applicable law. Where permitted, we may wait for the goods to be returned or evidence of return before making the refund.

Refunds are normally made to the original payment method.

Requesting a return

Email bahramnedjati@yahoo.co.uk before sending an item back so we can provide the appropriate return instructions.